Refund and Cancellation Policy

Last updated: TODO — e.g. 1 January 2027

This policy explains how cancellations and refunds work on LinkedStudy. It forms part of the Terms of Service.

1. Who decides

You buy access from an independent Creator, not from LinkedStudy. The Creator sets their own refund policy, which must be shown before you pay and must meet the minimum standards below. Where a Creator's policy is more generous, theirs applies.

Your statutory rights always come first. Nothing in a Creator's policy, or in this one, removes a right you have under the consumer law of your country.

2. Cancelling a subscription

You can cancel at any time:

• In the app: Settings, Payments, Manage, Cancel.
• By email: [email protected].

Cancelling stops future charges. You keep access until the end of the period you have already paid for, and it is not prorated unless the Creator chooses to refund it.

We do not require you to call anyone, chat with a retention agent, or give a reason. Cancellation takes effect immediately.

3. Statutory cancellation rights

3.1 EU and UK right of withdrawal. If you are a consumer in the EU or UK, you normally have 14 days from purchase to withdraw and receive a full refund, without giving a reason.

Important exception for digital content. If you ask for immediate access to digital content and acknowledge that you lose your withdrawal right by doing so, the 14-day right no longer applies to that content. We present this acknowledgement at checkout. If you did not give it, your 14-day right remains.

Your withdrawal right for an ongoing membership that has not yet been substantially performed is unaffected.

3.2 Other jurisdictions. Where your local law gives you a cooling-off period, a right to cancel, or a right to a remedy for content that is not as described, that right applies regardless of this policy or a Creator's policy.

4. Minimum standard that every Creator must honour

Regardless of a Creator's stated policy, you are entitled to a refund where:

• you were charged in error, charged twice, or charged after cancelling;
• the content or access you paid for was never delivered;
• the community or course was materially different from how it was described at the point of sale;
• the community was closed, removed or abandoned during a period you had already paid for;
• the charge was fraudulent or not authorised by you.

5. When a refund may be refused

A Creator may reasonably decline a refund where none of the above applies and, for example:

• you have consumed a substantial part of a course and your statutory withdrawal right no longer applies;
• you are requesting it after the Creator's stated refund window;
• you are asking to refund a period you have already used;
• there is evidence of abuse, such as repeated buy-and-refund, or downloading all the material and then requesting a refund.

Refusal must be reasonable, and cannot override section 3 or section 4.

6. How to request a refund

1. Ask the Creator first. Use the community's contact option or message them directly. Most refunds are settled this way within a few days.
2. If that does not work, contact us at [email protected] with your account email, the community, the date and amount, and what happened. We aim to respond within 5 business days.
3. We will review it against this policy. Where section 3 or section 4 applies, we can issue the refund and deduct it from the Creator's balance.

7. How refunds are paid

Refunds go back to the original payment method. Processing times depend on your provider, typically 5 to 10 business days for cards and faster for mobile money. Currency conversion differences and your own bank's fees are outside our control.

Where access was granted by the refunded payment, it is normally revoked.

8. Please do not start with a chargeback

If you raise a chargeback with your bank before contacting us, we may suspend your account while the dispute runs, and the Creator is charged a fee. Almost every case is resolved faster by emailing [email protected] first. Chargebacks for genuinely fraudulent or unauthorised transactions are, of course, entirely appropriate.

9. Platform plan fees for Creators

Creator platform subscription fees are billed in advance and are not refundable for a period already started, except where required by law or where we have materially failed to provide the service. You may cancel at any time, effective at the end of the current period.

10. Free trials

If you cancel before a free trial ends, you are not charged. If you are charged because you cancelled late, contact [email protected]. We will generally refund a trial conversion charged within the previous 48 hours where the content has not been substantially used.